Responsible Gaming

Gaming Should Be Entertainment

Online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While we want you to enjoy playing, it's important to understand that the house always has a mathematical advantage. Play only with money you can afford to lose, and never gamble as a means to make a profit or recover losses.

Age Verification

You must be at least 18 years of age or the legal gambling age in your Australian state or territory to use online gaming services. Online pokies are strictly prohibited for minors. It is your responsibility to ensure you meet the legal age requirements in your jurisdiction before playing.

If you are under the legal age, please do not participate in any gambling activities. Parents and guardians are encouraged to monitor their children's internet activity.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone else, it may indicate a problem with gambling:

• Spending more time or money gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling behaviour or lying about the amount spent
• Gambling to escape problems, stress, or negative emotions
• Neglecting family, work, or personal responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing irritability or anxiety when unable to gamble
• Failed attempts to cut back or stop gambling
• Developing a tolerance, needing to bet more to feel excitement
• Using gambling as the primary way to cope with difficulties

If you notice these signs, it's important to seek help immediately.

Self-Help Tools and Responsible Gaming Features

Most reputable online gaming operators provide tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you can lose in a given timeframe
• Session Time Limits: Set automatic reminders or log-outs after a certain period of play
• Reality Checks: Receive periodic notifications during play to remind you of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming accounts
• Account Closures: Request a permanent account closure if you need to step away from gambling

Make use of these tools to keep your gaming within safe and enjoyable limits.

Support Organisations

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free, 24/7)
  Free counselling and support for problem gambling in Australia

International Support

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free, confidential support and advice
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700
  Resources and referrals for problem gambling
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Education and support services

If You Need Help

Problem gambling is a serious issue, but recovery is possible. If you are experiencing difficulties with gambling, please reach out to one of the support organisations listed above. They are staffed by trained professionals who understand problem gambling and can provide confidential help at no cost.

Remember: seeking help is a sign of strength, not weakness. The sooner you reach out, the sooner you can regain control and move forward.

For immediate support in Australia, contact Gambling Help Online at 1800 858 858 or visit www.gamblinghelponline.org.au